Founded in 2017, Omnichat has been at the forefront of omnichannel chat commerce innovation, empowering brands to deliver smarter, more connected customer interactions across communication platforms. As the only platform in Asia officially certified by both Meta (Facebook, Instagram) and LINE, Omnichat is a leading AI-powered conversational commerce solution provider in the region.

By integrating LINE, Messenger, Instagram, WhatsApp, WeChat, website live chat, and in-store OMO channels, Omnichat eliminates the boundaries between communication platforms. It enables brands to unify and match customer data from multiple sources, building a unique 360° customer profile. Combined with robust marketing automation tools, businesses can create personalized journeys based on real-time behaviors—driving higher conversion rates and stronger customer engagement.

Over 5,000 companies worldwide have adopted Omnichat to power their omnichannel customer strategies. The platform is widely implemented across industries such as retail, e-commerce, travel, and financial services, with a solid presence in markets including Hong Kong, Taiwan, Malaysia and Singapore —helping brands accelerate their digital transformation.