電話和文字客訴無法同時處理？來電無法錄音、接觸紀錄無法追蹤？歡迎試試「HCRM雲端客服系統」，能同步處理電話、LINE、Chat等9種客服管道，並內建AI聊天機器人與智能報表，自動應答、轉派任務、追蹤績效一站完成，透過大數據分析，還能快速掌握客戶輪廓與客戶意圖，讓客服不只是接聽電話，還能創造商機！

Can’t deal with customer complaints from phone and text chat at the same time? Unable to record inbound calls and track contact history clearly? Try " Cloud-based HIC Customer Service System". It can connact phone, LINE, Chat, and nine other customer service channels simultaneously, and has built-in AI chatbots and intelligent dashboard reports to automate responses, assign tasks, and track performance in One-Stop shop. Through big data analysis, you can grasp customer profiles and intentions quickly. Customer service not just about answering calls but also creating business opportunities!

少子化缺工時代，您是否常煩惱客服找不到人或不夠專業？宏華提供「一站式智慧客服」，從問題診斷、場域建置、人力培訓、加值行銷全部包辦，多年醫療與科技產業客服經驗，可進行高專業度的技術答詢&產品報修、遠距指導。以通計價模式，能大幅降低企業建置客服中心的成本。您只需專心衝刺業務，客服就外包給我們幫您搞定！

In an era of labor shortages due to low birth rates, are you constantly troubled by the lack of customer service personnel and expertise? Honghwa offers "One-Stop Intelligent Customer Service" that gathering every process of a call center setting up, including: problem diagnosis, site setup, agent training and value-added marketing. With our extensive experiences in the healthcare and technology industries, we can provide highly professional technical support, product repair, and remote guidance. Our fixed-price model can significantly reduce the cost of building a customer call center. Outsource your customer service to Honghwa taking care, you can focus on core business relievedly!